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Terms of Service

Last Updated: March 2026

These terms govern your use of cubitpackaging.com, our platform, and all related services. By using Cubit, placing an order, or creating an account, you agree to these terms. If you are using the platform on behalf of a company, you confirm that you have authorization to do so.

1. Introduction & Acceptance

Welcome to Cubit Packaging ("Cubit," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Cubit platform, website (cubitpackaging.com), and all related services (collectively, the "Platform").

By accessing or using our Platform, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform.

If you are using the Platform on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and the entity you represent.

2. Definitions

For the purposes of these Terms:

"Account" means a registered user account on the Platform.
"Artwork" means any designs, logos, images, text, or other creative materials submitted by you for printing on Products.
"Custom Products" means packaging products manufactured to your specifications.
"Order" means a request to purchase Products through the Platform.
"Products" means custom packaging products available through the Platform.
"Quote" or "Estimate" means a pricing proposal provided for Custom Products.
"RFQ" means Request for Quotation.
"User" means any individual or entity that accesses or uses the Platform.

3. Account Registration

3.1 Account Creation

To place orders or access certain features, you must create an Account. You agree to:

Provide accurate, current, and complete information
Maintain and update your information as needed
Keep your login credentials secure and confidential
Notify us immediately of any unauthorized access

3.2 Company Accounts

Business users may create Company Accounts with multiple users. The Account Administrator is responsible for:

Managing user access and permissions
Ensuring all users comply with these Terms
All activity conducted under the Company Account

3.3 Account Termination

We reserve the right to suspend or terminate Accounts that:

Violate these Terms
Engage in fraudulent activity
Remain inactive for extended periods
Provide false or misleading information

4. Platform Usage

4.1 Permitted Use

You may use the Platform to:

Browse and research packaging products
Request quotes and estimates
Place orders for Custom Products
Upload Artwork for production
Track order status
Communicate with our team
Access your order history and saved designs

4.2 Prohibited Use

You agree NOT to:

Use the Platform for any unlawful purpose
Upload content that infringes intellectual property rights
Attempt to gain unauthorized access to our systems
Interfere with the Platform's functionality
Use automated systems to access the Platform without permission
Resell or redistribute our services without authorization
Submit false or misleading information

5. Ordering Process

5.1 Request for Quotation (RFQ)

For Custom Products, you may submit an RFQ through the Platform. Quotes are:

Valid for the period specified (typically 14-30 days)
Subject to change based on final specifications
Non-binding until an order is confirmed and accepted

5.2 Order Confirmation

An order is confirmed when:

You accept a Quote or complete checkout
We send written confirmation of your order
Any required deposit or payment is received

5.3 Order Accuracy

You are responsible for:

Verifying all specifications before confirming an order
Reviewing and approving proofs accurately
Ensuring Artwork meets our technical requirements
Providing correct shipping information

6. Custom Products & Specifications

6.1 Custom Nature of Products

All Products are manufactured to your specifications. Due to the custom nature of our Products:

Each order is unique and made specifically for you
Standard return policies do not apply (see Returns Policy)
Specifications must be confirmed before production begins

6.2 Specifications

You are responsible for providing accurate specifications including:

Dimensions (length, width, height/depth)
Material preferences
Printing requirements (colors, placement, finish)
Quantity requirements
Any special features or requirements

6.3 Tolerances

Custom packaging manufacturing involves industry-standard tolerances:

Dimensions: ±1/16" (1.5mm) for most products
Color: Minor variations may occur between batches
Print Registration: ±1/8" (3mm) is standard

7. Artwork & Intellectual Property

7.1 Your Artwork

By submitting Artwork to the Platform, you represent and warrant that:

You own or have the right to use all submitted materials
The Artwork does not infringe any third-party rights
You have obtained all necessary permissions and licenses
The Artwork complies with all applicable laws

7.2 License Grant

You grant Cubit a non-exclusive, royalty-free license to use, reproduce, and modify your Artwork solely for the purpose of fulfilling your orders and providing our services.

7.3 Our Intellectual Property

The Platform, including its design, features, content, and technology, is owned by Cubit and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Platform without our written consent.

8. Pricing & Quotes

8.1 Pricing

All prices are quoted in USD (or applicable local currency) and are subject to:

Current material costs
Quantity ordered
Specifications and complexity
Shipping destination

8.2 Quote Validity

Unless otherwise stated, quotes are valid for 14 days from the date issued. Prices may change after the validity period due to material cost fluctuations or specification changes.

8.3 Additional Charges

Additional charges may apply for:

Rush production
Design revisions beyond agreed scope
Order modifications after confirmation
Expedited shipping
Special packaging or handling requirements

8.4 Taxes

Prices do not include applicable taxes, duties, or customs fees unless explicitly stated. You are responsible for all such charges.

9. Production & Delivery

9.1 Production Timeline

Production timelines for Custom Products are:

Estimated at the time of quotation
Confirmed upon order acceptance
Subject to factors including complexity, quantity, and current production capacity

Standard production typically ranges from 7-21 business days depending on product type and specifications.

9.2 Rush Orders

Rush production is available for most products at an additional cost.

9.3 Delivery

Delivery timelines are:

Estimated and communicated with your quote
Dependent on shipping destination and method
Calculated from production completion date

We ship worldwide. Shipping costs and estimated delivery times will be provided with your quote.

10. Quality Standards

10.1 Quality Commitment

We are committed to delivering Products that meet your approved specifications and our quality standards.

10.2 Quality Inspection

All orders undergo quality inspection before shipping. We check for:

Print quality and color accuracy
Dimensional accuracy
Structural integrity
Overall finish and appearance

10.3 Reporting Issues

If you receive Products that do not meet specifications, you must:

Inspect Products within 3 business days of receipt
Document any issues with photographs
Contact us within 7 business days of delivery
Retain Products for potential inspection

11. Limitation of Liability

11.1 Disclaimer

THE PLATFORM AND PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.2 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUBIT SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, or consequential damages
Lost profits, revenue, or business opportunities
Damages exceeding the amount paid for the specific order giving rise to the claim

16. Contact Information

For questions about these Terms or our services:

Cubit Packaging

Email: info@cubitpackaging.com

Support: hi@cubitpackaging.com

Phone: 510-203-8855

Something unclear?

If anything in these terms needs clarification, reach out at hi@cubitpackaging.com or call (341) 356-3853.

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