Returns, Reprints & Refunds Policy

We stand behind every custom box, pouch, bag, and label we manufacture. Before production begins, you receive a digital proof and final specification sheet for approval.

Our 30-Day Guarantee Promises:

You are eligible for a free reprint or a 30-day free return and full refund whenever the delivered product differs from what you approved:

Deviation from Client-Approved Artwork or Proof:

Manufacturing & Structural Defects:

Fulfillment Errors & Transit Damage:

Because custom packaging is manufactured exclusively for your brand, our 30-day return policy distinguishes between manufacturing deviations and specifications that were already approved by the client prior to production.

Not Covered Under Free Returns:

Errors Present in Client-Approved Artwork:

Change of Mind After Production:

Minor Industry-Standard Tolerances:

Need to Reprint Due to a Client-Side Artwork Update?

Timeline: You have 30 calendar days from the delivery date to inspect your order, report any deviation from your approved artwork or quality defect, and initiate a free reprint or return.

How to Claim Your Free Reprint or Return:

When your order qualifies under our 30-Day Free Reprint & Return Guarantee, you can choose the resolution that works best for your timeline:

Option A: Free Priority Reprint & Replacement

Option B: 30-Day Free Return & 100% Refund

Option C: Instant Account Credit

Because every Cubit order involves custom pre-production work — concept development, AI image generation, vector tracing, die-line creation, structural engineering, material sourcing, proofing, and revisions — cancellation terms depend on how far your order has progressed.

Stage 1: Order Placed, No Work Started (within 24 hours):

Stage 2: Pre-Production Work In Progress:

When our team has begun working on your order (design, AI imagery, tracing, die-lines, material sourcing, etc.), cancellation is subject to a Pre-Production Work Fee.

This fee is a percentage of the order total, determined by the scope and stage of work completed, including but not limited to:

The fee will be itemized and communicated to you before cancellation is finalized — you may choose to proceed with the order instead.

Refund = deposit paid minus Pre-Production Work Fee.

Stage 3: Pre-Production Complete + Production Slot Booked:

Once your order's pre-production work is complete and a production slot has been reserved, cancellation is subject to two fees:

The slot reservation fee compensates for:

This fee applies once a production slot has been booked, even if the proof has not yet been formally approved.

Refund = deposit paid minus Pre-Production Work Fee minus 15% Slot Reservation Fee.

Stage 4: Production Started:

Production typically begins within 1-2 business days of proof approval.

Stage 5: After Shipping:

Refusing delivery is not recommended (return shipping will be charged).

Refund Timeline:

All refunds are processed to the original payment method.

How to Request Cancellation:

Modifications vs. Cancellation:

Need to change your order? Contact us before requesting cancellation. We may be able to accommodate quantity adjustments, shipping address updates, minor design tweaks, or timeline changes — which may avoid cancellation fees entirely.

Important: Pre-Production Work Fee and Slot Reservation Fee are agreed upon by the client at the time of order placement as part of our Terms of Service. Fees represent a genuine pre-estimate of losses incurred by Cubit and are not imposed as a penalty. Cubit reserves the right to waive or reduce fees at its sole discretion on a case-by-case basis.

To request a free reprint or 30-day return on a defective or non-conforming order:

Email: returns@cubitpackaging.com

Support: hi@cubitpackaging.com

Phone: (341) 356-3853

Please include: