Returns & Refunds Policy

Last Updated: December 2024

Quality Guarantee

100% satisfaction promise

48-Hour Response

Quick issue resolution

Hassle-Free

Simple return process

Full Refunds

For defective products

At Cubit Packaging, we take pride in the quality of our custom products. Because every order is manufactured specifically to your specifications, our return policy differs from standard retail policies.

Custom Products - Important

All Cubit products are custom manufactured to your specifications.

This means:

Products are made specifically for you based on your approved specifications

We cannot resell custom products to other customers

Standard "change of mind" returns do not apply

This is industry standard for custom packaging.

Our Quality Guarantee

Despite the custom nature of our products, we stand behind our work.

We Guarantee:

Products match your approved specifications

Print quality meets industry standards

Materials are as specified

Structural integrity is sound

Quantities are accurate (within standard tolerance)

If we don't meet these standards, we'll make it right.

What's Covered

We Will Address:

Manufacturing Defects:

Printing errors (wrong colors, misalignment, smudging)

Incorrect dimensions (outside standard tolerances)

Wrong materials used

Structural defects (improper folding, glue issues)

Our Errors:

Wrong product shipped

Significant quantity shortage

Specifications not matching approved proof

Shipping Damage:

Crushed or damaged boxes

Water damage during transit

Missing cartons from shipment

What's Not Covered

We Cannot Accept Returns For:

Customer-Approved Specifications:

Products matching your approved proof

Design elements you approved

Dimensions you specified

Change of Mind:

You no longer need the products

Design preferences changed after approval

Business circumstances changed

Minor Variations (Within Industry Tolerance):

Color variations within acceptable range

Dimensional variations within ±1/16" (1.5mm)

Minor print registration variations

Reporting an Issue

Timeline: You MUST report issues within 7 business days of delivery.

How to Report:

1.Document the Issue - Take clear photographs showing the problem

2.Contact Us - Email: returns@cubitpackaging.com

3.Preserve the Products - Do not dispose of affected products

4.Our Response - We'll respond within 2 business days

Resolution Options

If we confirm a valid quality issue, we offer:

Option A: Reprint/Replacement

We reprint the affected products at no cost

Rush production available if needed

Option B: Account Credit

Credit applied to your Cubit account

Use toward future orders

Option C: Refund (Rare Cases)

Full or partial refund to original payment method

Processed within 10 business days

Contact for Returns

For return or quality inquiries:

Email: returns@cubitpackaging.com

Phone: 510-203-8855

Include in your email:

Order number

Description of issue

Photographs

Your preferred resolution

Need to Report an Issue?

Contact our returns team at returns@cubitpackaging.com

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