Privacy Policy

Personal Information You Provide

We collect personal information you voluntarily provide when you:

• Register for an account or place an order
• Request quotes, samples, or information
• Subscribe to our newsletter or marketing communications
• Contact us through forms, email, or phone
• Participate in surveys, contests, or promotions
• Upload artwork, designs, or content for packaging projects

This information may include:

• Name, email address, phone number, and business information
• Billing and shipping addresses
• Payment information (processed securely through third-party providers)
• Order details, packaging specifications, and custom design requirements
• Communication preferences and marketing consents
• Business type, industry, and packaging needs
• Social media profiles when you interact with us on social platforms

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies, web beacons, and other tracking technologies:

• Device information (IP address, browser type, operating system, device identifiers)
• Usage data (pages viewed, time spent, click patterns, search terms)
• Referral information (websites you visited before coming to ours)
• Geographic location data (general location based on IP address)
• Performance data (page load times, errors, technical issues)

Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors and financial institutions
• Shipping and logistics partners
• Marketing and advertising partners
• Data enhancement services (to improve accuracy of our customer database)
• Social media platforms when you interact with our content
• Business partners and referral sources

Service Delivery

• Process and fulfill your custom packaging orders
• Provide customer support and respond to inquiries
• Send order confirmations, shipping updates, and service communications
• Manage your account and preferences
• Process payments and manage billing

Business Operations

• Improve our website, products, and services
• Conduct market research and analytics
• Develop new products and services
• Manage inventory and supply chain operations
• Train staff and improve customer service

Marketing and Communications

• Send marketing communications (with your consent)
• Personalize content and advertising
• Conduct promotions, surveys, and contests
• Provide product recommendations
• Share industry insights and educational content

Legal and Security

• Prevent fraud and ensure website security
• Comply with legal obligations and resolve disputes
• Enforce our terms of service and policies
• Protect our rights, property, and safety
• Respond to legal requests and court orders

Service Providers

We work with trusted third-party service providers who assist us with:

• Payment processing and financial services
• Shipping and logistics
• Website hosting and cloud services
• Email marketing and communications
• Analytics and performance monitoring
• Customer support and help desk services
• Printing and manufacturing partners

Business Partners

We may share information with business partners for joint marketing efforts, co-branded services, or referral programs, but only with your explicit consent.

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms of service and policies
• Protect our rights, property, and safety
• Prevent fraud or illegal activities
• Protect the safety of our customers and the public

Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of all or part of our assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

Aggregated Data

We may share aggregated, anonymized data that cannot identify you individually for business analytics, market research, and industry reporting.

Technical Safeguards

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Multi-factor authentication for internal systems
• Data encryption at rest and in transit
• Regular security updates and patches

Administrative Safeguards

• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy
• Background checks for employees with data access
• Incident response procedures for data breaches
• Regular review and update of security policies

Physical Safeguards

• Secure facilities with controlled access
• Surveillance systems and security personnel
• Secure disposal of physical documents and devices
• Environmental controls to protect equipment

Essential Cookies

Required for website functionality, security, and basic operations. These cannot be disabled without affecting site performance.

Analytics Cookies

Help us understand how visitors interact with our website, including page views, bounce rates, and popular content.

Marketing Cookies

Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

Preference Cookies

Remember your settings and preferences to provide a personalized experience.

Third-Party Links

We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before providing any information.

Social Media Integration

Our website may include social media features that allow you to share content. These features may collect information about your visit and are governed by the privacy policies of the respective social media platforms.

Payment Processors

We use secure third-party payment processors to handle transactions. Your payment information is processed according to their privacy policies and security standards.

General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing in certain circumstances
• Object: Object to processing based on legitimate interests

How to Exercise Your Rights

To exercise these rights, please contact us at:

• Email: hi@cubitpackaging.com
• Phone: 510-203-8855
• Subject line: "Privacy Rights Request"

We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

Marketing Communications

You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in emails
• Updating your preferences in your account settings
• Contacting us directly

Your Rights

• Right to Know: What personal information is collected, used, shared, and sold
• Right to Delete: Request deletion of personal information
• Right to Correct: Request correction of inaccurate information
• Right to Opt-Out: Opt out of the sale or sharing of personal information
• Right to Limit: Limit the use of sensitive personal information
• Right to Non-Discrimination: Not be discriminated against for exercising CCPA rights

Categories of Information

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, phone, address)
• Commercial information (order history, preferences)
• Internet activity (website usage, interactions)
• Professional information (business details, industry)
• Inferences (preferences, characteristics)

Sale and Sharing

We do not sell personal information for monetary consideration. We may share information with advertising partners for cross-context behavioral advertising, which may be considered "sharing" under CCPA. You can opt out by contacting us or using the "Do Not Sell My Personal Information" link on our website.